Last updated: October 2025

Welcome to Keynvor Ltd (trading as Keynvor).
These Terms and Conditions explain the basis on which we provide our physiotherapy and performance services.
By booking or using our services, you agree to these terms.

Who we are

Keynvor Ltd (trading as Keynvor) is a physiotherapy and performance consultancy based in the UK, providing assessment, rehabilitation, and performance optimisation for athletes, clubs, and teams.

Contact:
Keynvor
Email: team@keynvorperformance.com
Website: www.keynvorperformance.com

Services and pricing

We provide physiotherapy and performance services for individual athletes and professional clubs, tailored to each client’s goals and context.

For individual athletes, current session options and pricing are shown clearly on our Athletes page. These prices may be updated from time to time and always reflect the most current rates and formats.

For clubs and teams, all services are bespoke. Fees are confirmed through a written proposal or agreement once requirements, scope, and duration are defined.

All quoted prices include standard preparation and reporting time.
If additional travel, extended sessions, or specialist equipment are required, these will be discussed and agreed before confirming the booking.

Club and team services

Services for clubs and professional teams are always bespoke and subject to a separate written proposal or contract.
Pricing and scope are agreed individually based on requirements, duration, and location.
It is the responsibility of the client (club or organisation) to disclose any specific regulatory, insurance, or compliance obligations before confirming services, so that these can be properly accounted for in the agreement.

Booking and payment

Bookings can be made by email, WhatsApp or directly with the practitioner.
Payment is required either:

• At the time of booking; or

• By invoice, as agreed in advance.

Invoices are payable within 7 days of issue unless otherwise specified.
Late payments may incur reasonable administrative fees.

Cancellations and rescheduling

We understand plans can change.
To keep things fair:

• Appointments cancelled with more than 24 hours’ notice – no charge.

• Appointments cancelled within 24 hours – 100% of the fee will be charged.

• No-shows – full fee may apply.

For clubs and multi-day bookings, cancellation terms will be set out individually in your agreement.

Travel and locations

Sessions normally take place at pre-agreed locations (e.g. club facilities, training centres, or designated clinics).
Travel within a standard operating area is included in the quoted fee.
Additional travel costs (e.g. long-distance, overnight stays, or international travel) may be added by prior agreement and will always be communicated in advance.

Health and medical information

To deliver safe and effective care, we may need to collect relevant health information.
Please ensure details you provide are accurate and up to date.
All information is handled in line with our Privacy Policy and UK data protection laws.

Liability and professional standards

Our practitioners are fully qualified and insured physiotherapists.
While every effort is made to ensure the best possible outcomes, individual results may vary.
Services are provided on the basis of professional assessment and do not replace medical diagnosis or treatment by your doctor.
Keynvor Ltd accepts no liability for outcomes outside our reasonable control.

Copyright and intellectual property

All written materials, digital content, and activation techniques shared during sessions remain the intellectual property of Keynvor Ltd unless otherwise agreed.
These may not be reproduced, shared, or sold without written permission.

Governing law

These terms are governed by the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the English courts.

Contact

For any questions regarding these Terms, please contact: team@keynvorperformance.com

In short:
We aim to keep things straightforward, professional, and transparent — so you always know exactly what to expect.