Last updated: October 2025

At Keynvor Ltd (trading as Keynvor), we respect your privacy and are committed to protecting your personal information.
This notice explains what data we collect, how we use it, and the rights you have under UK data protection law.

Who we are

Keynvor Ltd (trading as Keynvor) is a physiotherapy and performance consultancy based in the UK.
We provide injury rehabilitation, recovery and performance services for individual clients and sports teams.

Contact:
Keynvor
Email: team@keynvorperformance.com
Website: www.keynvorperformance.com

Keynvor Ltd is the Data Controller for the personal information we collect.

The information we collect

We collect and process information that you provide directly to us, such as:

• Your name, contact details and date of birth

• Health information relevant to assessment or treatment

• Payment details and billing information

• Emails, messages or forms you send via our website or booking system

We may also collect limited technical data (e.g. cookies or analytics) when you use our website.

How we use your information

We use your personal information to:

• Provide physiotherapy, rehabilitation and performance services

• Communicate with you about appointments or treatment plans

• Manage billing, payments and record keeping

• Comply with our legal and professional obligations

We only process health information where necessary to deliver our services safely and effectively.

How we store and protect your data

Your information is stored securely using password-protected systems (e.g. encrypted cloud storage, professional booking software and secure email).
We do not store unnecessary data and only retain your records for as long as required by law or professional guidelines (normally up to 7 years).

Sharing your data

We only share personal information when:

• It is necessary for your care (e.g. with other healthcare professionals, with your consent)

• Required by law or insurance purposes

• With trusted service providers (e.g. accounting software, website host) who comply with UK GDPR

We never sell or share your data for marketing purposes.

Your rights

Under UK GDPR, you have the right to:

• Access the data we hold about you

• Request corrections or deletion

• Withdraw consent for certain uses

• Make a complaint to the Information Commissioner’s Office (ICO)

You can exercise these rights by contacting us at team@keynvorperformance.com.

Cookies and website analytics

Our website may use basic cookies or analytics tools to understand how visitors use our site and improve user experience.
You can control cookies through your browser settings.

Updates to this policy

We may update this policy occasionally to reflect new regulations or business changes.
The most recent version will always be available on our website.

Questions?
If you have any questions or concerns about how we handle your data, please contact us at:
team@keynvorperformance.com